Spinoo Privacy Policy

At Spinoo Online Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access and use our platform at spinoo.net. By completing your Spinoo login and using our services, you acknowledge that you have read and understood the terms outlined in this document. We are committed to handling your data responsibly and in full compliance with applicable data protection regulations.

1. Who We Are

We operate Spinoo Online Casino, an online gaming platform offering a wide range of products including pokies, live casino games, sports betting, and more. Our platform is licensed under Gaming Curacao, and PAGCOR licensing information is also displayed within our promotional terms and conditions. We are the data controller responsible for your personal information collected through our website and any associated Spinoo app or mobile services.

2. Information We Collect

When you register, use our services, or contact our support team, we may collect the following categories of personal data:

• Full name, date of birth, and contact details (email address, phone number)
• Username and password created during your Spinoo casino login
• Billing and financial information, including payment method details via AmoPay and PayID
• Identity verification documents required for account validation and withdrawals
• Device information, IP address, browser type, and operating system
• Gaming activity, transaction history, and bonus usage data
• Communications you send us via live chat, Telegram, Facebook, or WhatsApp
• Marketing preferences and interaction with our promotional offers

3. How We Use Your Information

Here at Spinoo Casino, we use the information we collect for a range of legitimate purposes. Your data helps us deliver a secure, fair, and personalised gaming experience across our platform.

3.1 Service Delivery and Account Management

We use your data to create and manage your account, process deposits and withdrawals in AUD, verify your identity, and provide access to our full game library — including Spinoo pokies, live dealer tables, card games, fast games, and sports betting. We also use your information to administer bonuses such as the Spinoo bonus offers, VIP tier rewards, and any Spinoo no deposit bonus promotions that may be available to eligible players.

3.2 Compliance and Fraud Prevention

We are legally required to verify your identity and monitor transactions to prevent fraud, money laundering, and underage gambling. Our Spinoo Casino platform uses your data to comply with applicable licensing requirements, including obligations set out by our Gaming Curacao licence.

3.3 Customer Support

We use your contact and account information to respond to queries submitted through our 24/7 live chat, Telegram, Facebook, or WhatsApp channels. Records of your communications with our support team may be retained for quality assurance and dispute resolution purposes.

3.4 Marketing and Promotions

With your consent, we may send you information about new promotions, Spinoo casino bonus offers, VIP events, and platform updates. You may opt out of marketing communications at any time by contacting our support team or using the unsubscribe option in any email we send you.

4. Cookies and Tracking Technologies

Our Spinoo website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse how our platform is used. These technologies help us optimise site performance and personalise content for you.

• Essential cookies: Required for core site functionality, including your login session
• Analytical cookies: Help us understand how players interact with our games and features
• Marketing cookies: Used to deliver relevant promotions and track campaign performance

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our platform, including access to the Spinoo casino app and mobile features.

5. Data Sharing and Third Parties

We do not sell your personal information to third parties. However, we may share your data with trusted partners and service providers in the following circumstances:

• Payment processors such as AmoPay and PayID to facilitate deposits and withdrawals
• Game providers including JILI, JILI2, Booongo (BNG), Aristova, TeLuck, and JackpotFishing
• Identity verification and fraud prevention service providers
• Regulatory authorities and licensing bodies when legally required
• Analytics and marketing technology providers operating under data processing agreements

All third parties with whom we share your data are required to maintain appropriate security standards and may only use your information for the specific purposes we authorise.

6. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, in accordance with our legal and regulatory obligations. Financial and identity records may be kept for extended periods as required by applicable law. When your data is no longer needed, we securely delete or anonymise it.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may ask us to correct inaccurate or incomplete information
• Right to erasure: You may request deletion of your data, subject to legal retention requirements
• Right to restrict processing: You may ask us to limit how we use your data in certain circumstances
• Right to data portability: You may request a copy of your data in a structured, machine-readable format
• Right to object: You may object to our use of your data for direct marketing at any time

To exercise any of these rights, please contact our support team via live chat or any of our official communication channels. We will respond to your request within a reasonable timeframe.

8. Data Security

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security practices include encryption of sensitive data, secure payment processing, and regular system monitoring. However, no online platform can guarantee absolute security, and we encourage you to keep your login credentials confidential.

9. Children's Privacy

Our services are strictly intended for adults aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that a player is under the legal age, we will immediately suspend their account and delete their data. We ask all users to confirm their age eligibility during the registration process.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make significant changes, we will notify you through our website or via your registered contact details. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to reach out. Our support team is available 24/7 via live chat on our website, or through Telegram, Facebook, and WhatsApp. We are here to assist you and take all privacy-related enquiries seriously.